Welcome to Shiny Jewelers USA! We value your trust and are committed to providing a transparent and secure shopping experience. Below, we outline an OVERVIEW of our policies regarding privacy, shipping, ordering, returns, and dispute resolution. For the full and detailed breakdown please see the links at the bottom of the page.

Privacy Policy

We take your privacy seriously.

Information Collection: We only collect the personal information necessary to process and ship your orders. This includes your name, address, email, phone number, and payment details.

Usage of Information: Your information is used solely to fulfill orders, provide customer support, and improve your shopping experience.

No Third-Party Sales: We do not sell, rent, or share your personal information with third parties, except as necessary to process your payment or deliver your order.

Cookies and Tracking: Our website uses cookies and similar technologies to enhance your experience. These may collect non-personal data such as browser type and pages visited.

Targeted Advertising: We may use your browsing data to display relevant ads on other websites. However, you have the right to opt out of this activity. For U.S. customers, you can enable the Global Privacy Control opt-out preference signal in your browser settings to exercise this right.

For more details, please see our full Privacy Policy [insert link if applicable].

Shipping Policy

Processing Time: Orders are typically processed within 1-2 business days. Please note that this does not include weekends or holidays.

Shipping Options: We offer multiple shipping options, including standard and expedited shipping. Shipping times may vary based on your location and selected method.

Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

International Shipping: We currently ONLY ship within CANADA. Worldwide shipping coming soon.

Ordering Policy

Accuracy of Information: Please ensure all information provided at checkout is accurate to avoid delays.

Payment Methods: We accept all major credit cards, and other secure payment options.

Order Confirmation: You will receive a confirmation email after placing your order. If you do not receive it, please check your spam folder or contact us.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shinyjewelersusa@hotmail.com. Please note that returns will need to be sent to BRAMPTON, ON. The exact address will be shared via email if your return is approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shinyjewelersusa@hotmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shinyjewelersusa@hotmail.com.

Dispute Policy

If an issue arises, we are here to help resolve it quickly and fairly.

Contact Us First: If you experience any issues with your order, please reach out to our customer service team. We aim to resolve disputes amicably within 48 hours.

Chargebacks: If you are considering filing a chargeback, we encourage you to contact us first to address your concerns.

Thank you for choosing Shiny Jewelers USA. If you have any questions about our policies, please do not hesitate to contact us at shinyjewelersusa@hotmail.com .